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Refund Policy
Refund Policy
We want you and your pet to love your LUMIPET™ products.
If your item arrives damaged or defective, please contact us within 14 days of delivery.
To request assistance, email:
Please include:
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Your order number
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A description of the issue
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Photos of the product if applicable
Refunds are processed back to the original payment method once approved.
Change of mind returns may not be accepted due to hygiene and product safety considerations.